Here are answers to some of the most frequently asked billing questions.
For more information, please call customer service or patient account services at the hospital where you are receiving care:
- Rush University Medical Center: Customer service, (312) 942-5693
- Rush Copley Medical Center: Patient account services, (630) 978-4990
- Rush Oak Park Hospital: Customer service, (312) 942-5693
What is a deductible? What is a co-payment? What is co-insurance? And how do they affect my bill?
A deductible is the amount of "covered" health costs that you pay out of pocket before your insurance plan begins to pay. A deductible is usually a set dollar amount, such as $250 or $500.
A co-payment is a fixed dollar amount you are required to pay out of pocket for a specific service, treatment or medication. The amount may vary depending on the provider and/or location of the visit (i.e. emergency department, outpatient hospital clinic, and/or facility). Co-payments are due prior to or at time of service.
A co-insurance is the percentage of the cost of a covered service you are required to pay after your deductible is met and until you reach your out-of-pocket maximum. After you meet your out-of-pocket maximum, most plans will cover the service at 100%
For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-insurance might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.
Once you have this information, there are several ways to pay your bill.
What other bills will I receive?
Rush partners with several private physician groups to support anesthesiology, pathology, and other specialty care you receive at our facilities. These providers operate independently and may bill you separately for the professional services they provide. Please contact their office directly if you have questions concerning their bills.
What if I cannot afford to pay my portion of the bill?
Rush offers flexible payment plans to meet your budget. You may also qualify for hospital assistance. For more information, please call customer service or patient account services department where you're receiving care:
- Rush University Medical Center: Customer service, (312) 942-5693
- Rush Copley Medical Center: Patient account services, (630) 978-4990
- Rush Oak Park Hospital: Customer service, (312) 942-5693