Your bill
As a part of Rush's mission to provide comprehensive, coordinated health care to our patients, we offer several different payment options and programs to help patients with their health care costs.
Pay online
Rush makes it easy to pay your bill online. We provide various options to make your payments:
- Payments: Make a secure, online payment using your credit card or checking account.
- AutoPay: Set up secure, automatic payments and never worry about missing a payment.
- Payment plan enrollment: Accept a payment plan to pay off a high balance.
- Paperless billing: Choose to receive your monthly statements electronically.
Estimates and Visit AutoPay
At Rush, you may receive an estimate for your visit when you schedule your appointment.
You can sign up for Visit AutoPay to automatically be charged what you owe up to a certain amount – no need to wait for a statement or bill.
When you schedule your appointment, if you receive an estimate you will have the option to sign up for Visit AutoPay through MyChart (if you are scheduling online) or at the clinic.
Check out this video that explains how Visit AutoPay works.
Frequently asked questions about Visit AutoPay
- Can I cancel my Visit Auto Pay agreement or change my payment method after I have signed up?
- Yes, you can change your payment method or cancel your Visit Auto Pay agreement in MyChart or by calling Customer Service at (312) 942-5693.
- What if my credit card expires before the automatic payment happens?
- We will notify you, and you can update your payment method from MyChart or by calling Customer Service.
- What if my Visit Auto Pay agreement ends before my insurance pays?
- We will notify you and won’t charge you automatically. We will send you a bill for the full amount you owe.
Rush University Medical Center allows you the option to pay your hospital bill online using MyChart. If you are a new user, you can access MyChart by following these steps:
- Visit MyChart.
- Choose the sign-up option
- Use the activation code found on your hospital bill.
For questions about using MyChart to pay your bill, call the MyChart hotline at (312) 563-6600.
Charges on your bill
With Rush’s single billing office, you will receive just one bill, which will summarize both your physician charges — inpatient and outpatient services — and hospital charges — procedures, radiological exams and lab services.
Please note that while your physician charges and hospital charges are consolidated into just one bill, you may still receive separate bills from other medical specialists. If you have any questions about your Rush bill, please call our customer service representatives.
Bill and guarantor statements
After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. On a monthly basis, we will send you a guarantor statement that summarizes all of your visits with your account balances.
Customer service representatives
Our customer service representatives are available to answer your questions about your hospital bill and payment-related concerns, including requesting a copy of your hospital bill.
Before you contact us, please have your patient account number or patient visit number, which can be found at the top of any correspondence you receive from our billing department.
- Customer Service Representatives
- Phone: (312) 942-5693
- Email: billing_info@rush.edu
- Monday through Friday: 8 a.m. to 4:30 p.m.
- Financial counselors
- Phone: (312) 942-5967
- Monday through Friday: 8 a.m. to 4:30 p.m.
To pay your hospital bill online, please visit MyChart.
Pay your hospital and physician bill
For your convenience, we offer several options to manage your bills and make payments:
- Access your account: To pay your bill, view recent insurance and personal payments applied to your accounts or update your accounts if your personal information has changed, you can log in here.
- Pay without enrolling: We also provide the option to make a payment without signing up. You can make a payment now here.
Billing and financial matters
Financial assistance: Rush Copley Medical Center provides financial assistance if you meet the requirements and are without health insurance or are underinsured.
Need health insurance?: You have new options for coverage — the health insurance exchange and the expanded Medicaid program.
Accepted insurance plans: View a list of accepted managed care plans for Rush Copley Medical Center and Rush Copley Medical Group.
Pricing our medical services: Access detailed pricing information for a variety of surgeries, tests and procedures.
Contact patient accounts
If you have questions regarding billing, financial assistance, insurance, please contact patient accounts:
- Phone: (630) 978-4990
- Email: RC_Business_office@rush.edu
- Address: 2000 Ogden Ave., Aurora, IL 60504.
- Walk-in customer service: A patient account representatives are available at the cashier window near the hospital entrance. This service is available from 8 a.m. to 4:30 p.m., Monday through Friday.
Illinois Community Benefits Act
Rush Copley Medical Center annually files a report of its community benefit plan with the Illinois Attorney General's Office. This report is public information and available to the public by contacting:
Charitable Trusts Bureau
Office of the Attorney General
100 West Randolph Street, 11th Floor
Chicago, IL 60601
(312) 814-2595
Required by Section 20(c) of Public Act 093-0480
Rush Oak Park Hospital allows you the option to pay your hospital bill online using MyChart. If you are a new user, you can access MyChart by following these steps:
- Visit MyChart.
- Choose the sign-up option
- Use the activation code found on your hospital bill.
For questions about using MyChart to pay your bill, call the MyChart hotline at (312) 563-6600.
Charges on your bill
With Rush’s single billing office, you will receive just one bill, which will summarize both your physician charges — inpatient and outpatient services — and hospital charges — procedures, radiological exams and lab services.
Please note that while your physician charges and hospital charges are consolidated into just one bill, you may still receive separate bills from other medical specialists. If you have any questions about the bill you received from the medical specialists, please call our customer service representatives.
Bill and guarantor statements
After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. On a monthly basis, we will send you a guarantor statement that summarizes all of your visits with your account balances.
Customer service representatives
Our customer service representatives are available to answer your questions about your hospital bill and payment-related concerns, including requesting a copy of your hospital bill.
Before you contact us, please have your patient account number or patient visit number, which can be found at the top of any correspondence you receive from our billing department.
- Customer Service Representatives
- Phone: (312) 942-5693
- Email: billing_info@rush.edu
- Monday through Friday: 8 a.m. to 4:30 p.m.
- Financial counselors
- Phone: (312) 942-5967
- Monday through Friday: 8 a.m. to 4:30 p.m.
To pay your hospital bill online, please visit MyChart.