If you're a patient or visitor at any of our Rush system hospitals, contact us with any questions you may have. Below you can find important phone numbers for our departments and services, including requesting medical records.
Rush University Medical Center
1620 W. Harrison St.
Chicago, IL 60612
Main number: (312) 942-5000
Appointments and medical records
- New patient appointments: To make an appointment as a new patient, please call (888) 352-RUSH (7874).
- MyChart: For online prescription refills, test results and appointment scheduling for current patients, call (312) 563-6600 or log in to your MyChart account.
- Medical records: To request copies of your medical records, please call (312) 942-7262.
Billing and Payment
- Hospital or Hospital Services Bills: For questions or concerns about your hospital bill, please call (312) 942-5693 or email billing_info@rush.edu.
- Physician Office Bills: For questions or concerns about bills from your doctors' office, please call (312) 942-5693 or billing_info@rush.edu.
- Financial Counselors: For information about financial assistance programs and hospital costs, please call (312) 942-5967 or email financial_counselor@rush.edu.
Patient services
- Patient relations: For questions, feedback, compliments or concerns about services received at Rush, please call (312) 942-6979 or email patient_relations@rush.edu.
- Hospital operator and patient information: To connect with your loved ones while they are being treated at Rush please call (312) 942-5000.
Careers
- Human Resources: For job opportunities, employment verification and information about working at Rush, please call (312) 942-3456 or visit the Careers website.
- Volunteer Services: For opportunities to volunteer at Rush, please call (312) 942-5574 or email volunteer_services@rush.edu.
Media Relations
Our Media Relations team is available 24 hours a day, seven days a week. For information on news at Rush, please call (312) 942-6000 and enter pager ID number 1100. Contact a member of the Media Relations team.
We will respond to all relevant inquiries in a timely manner.
Please note, we are not able to respond to unsolicited sales pitches.
Important phone numbers
Resources
ADA-Related Accommodations: (312) 942-5574
Admitting/Registration Department: (312) 942-5700
Billing Customer Service Line (312): 942-5693
Blood Center: (312) 942-5920
Bookstore: (312) 942-5845
Chaplain's Office: (312) 942-5571
Discharge Planning/Social Service: (312) 942-4343
Emergency Department: (312) 942-6428
Evening/Weekend Administration: (312) 942-3263, ID #7123
Financial Counselor: (312) 942-5967
Hospice Partners: (312) 733-8900
Interpreter Services: (312) 563-2987
Lost and Found: (312) 942-5678
Medical Records: (312) 942-7260
Office of Patient Rights: (312) 942-6603
Office of Philanthropy: (312) 942-6830
Parking Garage: (312) 942-6594
Patient Information: (312) 942-5000
Patient Relations Department: (312) 942-6979
Physician Referral Services: (888) 352-7874
Professional Building Pharmacy: (312) 563-2245
Poison Control Center: (800) 942-5969
Public Relations Department: (312) 942-5579
Radiology (X-Ray): (312) 942-5805
Security Department: (312) 942-5678
Television Repair Service: (312) 942-5990
Utilization Management Department: (312) 942-4343
Volunteer Services: (312) 942-5574
Gift shops
Atrium Court Shop: (312) 942-4246
Atrium Shop: (312) 942-4244
Libraries
RUSH University Library: (312) 942-5950
Waud Resource Center: (312) 563-2700
State and Regulatory Agencies
Illinois Department of Public Health: (800) 252-4343
The Joint Commission: (800) 994-6610
Illinois Foundation for Quality Health Care (for Medicare patients): (800) 647-8089
Rush Copley Medical Center
2000 Ogden Ave.
Aurora, IL 60504
Main number: (630) 978-6200
Important Phone Numbers
Business Office/Customer Service: (630) 978-4990
Cancer Care Center: (630) 978-6250
Center for Pain Management: (630) 898-3835
Family Birth Center: (630) 978-6285
Gift Shop: (630) 978-4828
Medical Records: (630) 978-6786
Media Relations: Contact a member of the Media Relations team
Outpatient Center/Scheduling (X-ray, Imaging, MRI, Lab, CT): (630) 499-2300
Patient Advocate: (630) 978-4832
Physician Referrals: (888) 352-7874
Rush Copley Healthcare Center (Yorkville): (630) 466-8200
Rush Copley Healthplex: (630) 978-6280
24-hour Emergency Department: (630) 978-4810
Rush Oak Park Hospital
520 S. Maple Ave.
Oak Park, IL 60304
Main number: (708) 383-9300
Patient services
Patient relations: For questions, feedback, compliments or concerns about services received at Rush, please call (312) 942-6979 or email patient_relations@rush.edu
Important Phone Numbers
Gift Shop: (708) 660-2377
Healthy Motivations Community Events/Programs: (708) 660-2005
Human Resources: (708) 660-5674
Media Relations: Contact a member of the Media Relations team
Patient Billing: (866) 761-7813
Physician Referral/Program Registration: (708) 660-4636
Rush Outpatient Pharmacy: (708) 660-6822
Spiritual Care: (708) 660-5658
Volunteer Services: (708) 660-5684
24-hour Emergency Department: (708) 660-6000
Rush University
600 S. Paulina St.
Chicago, Illinois 60612
Main Number: (312) 942-7100
- Admissions: For information about admissions to Rush University, please call (312) 942-7100.
- Graduate education and training programs: For information about our graduate education programs, please call (312) 942-5495 or email tina_conley@rush.edu.
- Human Resources: For job opportunities, employment verification and information about working at Rush, please call (312) 942-3456 or visit the Careers website.
- More information: For more information on Rush University and its programs, visit our website here.
