Video Visits for Kids

When your child is sick, getting to the doctor can be a challenge. Through Rush video visits, our providers come to you. Video visits are available 7 a.m. to 11 p.m., seven days a week.

We now offer video visits for novel coronavirus concerns. Start a visit for your child.

Start Your Child’s Virtual Visit

To start your video visit, simply follow the steps below:

1. Open MyChart or download the My Rush app, available on the App Store and Google Play. If you already have the app, make sure you are using the latest version.
2. Log on to your child’s MyChart account. If you haven’t signed your child up for MyChart, your child’s online health record, you’ll need to do that first. Sign up for MyChart now or in the My Rush app.
3. If you’re using MyChart, select Talk to a Doctor for the main menu. If you’re using the My Rush app, navigate to Appointments > On-Demand Video Visits. 
4. Enter information about your child’s condition and complete the check-in process.
5. Within 20 minutes, a prompt will notify you that a pediatric Rush provider is ready to connect.
6. Chat one-on-one with a live Rush pediatric provider. Your child must be present for the visit.
7. If your child needs prescriptions, we'll send them to your pharmacy of choice.

For more information, check out our video visit FAQs. For assistance connecting to a video visit, you can contact us at (312) 563-6600 or email us at virtualcare@rush.edu. 

If you have questions or concerns about video visits for kids that are not addressed in our video visit FAQs, please contact (312) 563-0372. 

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.

Conditions Available

If you need treatment for a condition other than these, you can make an appointment. E-Visits for children are also available for care through a secure questionnaire. You can connect with your regular pediatric or adult providers with scheduled video visits.

Payment

We’ve recently updated our payment process and insurance coverage for video visit appointments. Your payment will be determined after your visit based on your care and insurance plan. We may bill you and/or your insurance for the relevant amount after your appointment. You may be charged a copay that you can choose to pay at the time of your visit or later.