Scheduled Video Visits

Have an appointment over video chat with a specific provider, such as your primary care provider.

Hours
Varies by Provider

Wait time

Same-Day or Next-Day

Cost

Varies by insurance

Okay. Let’s get started.

Schedule a video visit with a specific provider at a specific time. First, you’ll need to schedule an appointment.

Schedule a video visit

Start scheduling

Use the My Rush App on your smartphone

You can download the My Rush app on the App Store (iOS) or from Google Play (Android). If you already have the app, please verify that you are on the latest version.

App StoreGoogle Play Store

Scheduled video visits — available for primary and specialty care — are an easy way to connect with your provider from home and stay on track with your health. During a scheduled video visit, you will have a one-on-one video chat with your provider about your health issue. If you need prescriptions, we will send them to your pharmacy of choice.

Depending on the type of appointment, even new patients to Rush may be eligible for care over video.

How to Access Your Scheduled Video Visit

Download the App

Before you join your scheduled video visit, download the My Rush app on the App Store (iOS) or from Google Play (Android). If you already have the app, make sure you are on the latest version.

Start Your Visit

Take the following steps to get started with your scheduled video visit:

  1. Download the My Rush app from the App Store or Google Play. If you already have the app, please verify that you are on the latest version.
  2. Log in with your MyChart credentials. If you don't have a MyChart account, you can create one for free in the app or on MyChart.
  3. Select "Scheduled Video Visit" from the menu.
  4. Complete the check-in process, including confirming current medications and insurance information.
  5. When it is time to begin your appointment, a prompt will notify you that your provider is ready to connect.
  6. Join the video chat on your smartphone or tablet and begin your appointment with your provider.

You can watch this video for a step-by-step guide to accessing your scheduled video visit. For assistance connecting to a video visit, contact us at (312) 563-6600.

Wait time

Same-Day or Next-Day

Cost

Varies by insurance

Okay. Let’s get started.

Schedule a video visit with a specific provider at a specific time. First, you’ll need to schedule an appointment.

Schedule a video visit

Start scheduling

Use the My Rush App on your smartphone

You can download the My Rush app on the App Store (iOS) or from Google Play (Android). If you already have the app, please verify that you are on the latest version.

App StoreGoogle Play Store

Conditions treated

  • Acid reflux
  • Acne
  • Allergies
  • Asthma
  • Back pain
  • Birth control refill
  • Chronic illness management
  • Cold
  • Cold sore
  • Concussion
  • Constipation
  • Coping and stress
  • Cough
  • COVID-19
  • Diaper rash
  • Diarrhea
  • Ear Infections/earaches
  • EpiPen refill
  • Fever
  • Flu
  • Gout treatment
  • Head lice
  • Headache
  • Insect bites/stings
  • Minor burns
  • Minor injuries
  • Mono treatment
  • Rash
  • Red eye
  • Return to school assessments
  • Return to work assessments
  • Sinus problems
  • Sleep disorders
  • Smoking cessation
  • Sore throat
  • STD counseling
  • Urinary tract infection
  • Vaginal irritation
  • Weight management
  • Women's health counseling
  • Wound check